After-sales service

The company has a sound product after-sales technical service system, in the product after-sales service has strict measures and technical force, to ensure that the product to where the service team to go. Try our best to meet the various requirements of customers for the products and technical services. And the company has also established a strong sales network and offices throughout the country, which includes not only to provide you with the design scheme, quality products and preferential prices, the need is to provide good technical support and after-sales service. There will be no pause in our work until we know your needs and satisfaction.

1. Design and manufacture products with special requirements to meet the personalized needs of customers.

2. The company shall arrange production and delivery in strict accordance with the contract, and guarantee the delivery of goods in accordance with the contract.

1, the implementation of the sold products three guarantees, within the three guarantees, such as the occurrence of problems caused by the product manufacturing quality factory guaranteed repair, replacement, return; For problems caused by other reasons, the factory will assist customers to solve the problems, so as to ensure the timely delivery of products and reduce the loss of accidents.

2. Installation and commissioning of major equipment; on-site technical services shall be provided by technical experts as deputy chief engineer, who will lead the team to provide doordoor services to solve various problems of users. Project site representative.

3. After the company's products arrive at your place, the technical personnel will be responsible for helping guide the installation, debugging and other work.

4. Cooperate with users to do well in the field operation, maintenance and management of products, and provide users with spare parts and accessories of our products at cost price at any time.

5, adhere to the principle of quality assurance, customer first, listen to the call of the user at any time, when the need for on-site service, our factory guarantee to receive the user notice within 24 hours to give a reply, within 72 hours to arrive at the scene, emergency with fast means of transportation within 32 hours to arrive.

6. If the equipment has quality problems within the scope of maintenance, the company is responsible for free maintenance and will arrive or reply within 2-5 hours after receiving the phone call from the user.